- IT Specialist CS-2210-09
- IT Specialist CS-2210-11
- IT Specialist CS-2210-12
- IT Specialist CS-2210-13
- Supervisory IT Specialist MS-2210-14
- Supervisory IT Specialist MS-2210-15
Information Technology Specialist - CS-2210-09
Pay Grade: CS-2210-09
Job Family: Information Technology Group
Service Type: Administrative and Management
FLSA Status: Non-Exempt
Job Summary
The supervisor instructs the employee on the assignment and its scope, limitations, deadlines and priorities. Performs highly structured entry work designed to develop broader and more in-depth knowledge and skill needed to perform higher level assignments. The work consists of easily distinguishable tasks involving related steps processes, methods, and procedures. Information technology (IT) assignments include computers, network components, peripheral equipment, software, firmware, services and related resources.
Major Duties and Responsibilities
Performs routine and recurring IT assignments.
Provides information and assistance to customers.
Evaluates anticipated changes in information requirements.
Gathers and analyzes basic facts and draws conclusions.
Communicates factual and procedural information clearly, orally and in writing.
Ensures the application of appropriate security measures to the assignment.
Core Competencies
Knowledge of, and skill in applying IT principles and practices.
Oral and written communication techniques.
Customer Service skills.
Ability to gather and analyze facts and draw conclusions.
Licenses, Certifications, and Other Requirements
None.
Basic Qualifications
Degree Required: None.
Work Experience: Specialized work experience directly related to the position.
Information Technology Specialist - CS-2210-11
Pay Grade: CS-2210-11
Job Family: Information Technology Group
Service Type: Administrative and Management
FLSA Status: Exempt
Job Summary
Under general supervision, performs a limited range of activities involved with monitoring, maintaining, and supporting installed systems and services. Works independently, but within the framework the supervisor established and in conformance with established practices and prescribed procedures. IT assignments involve developing and supporting information technology (IT) systems and services.
Major Duties and Responsibilities
Applies and adapts new and improved approaches to the design, development, and implementation of data storage and retrieval systems.
Identifies and resolves issues and problems; and analyzes evaluates facts and draws conclusions.
Prepares recommendations for changes in methods and practices, where appropriate.
Ensures the application of appropriate security measures to the assignment.
Participates in the development of IT goals, objectives, plans and policies.
Core Competencies
Knowledge of, and skill in applying IT concepts, principles, methods, and practices.
Analytical and problem-solving skills.
Oral and written communication techniques.
Customer Service skills.
Licenses, Certifications, and Other Requirements
None.
Basic Qualifications
Degree Required: None.
Work Experience: Specialized work experience directly related to the position.
Information Technology Specialist - CS-2210-12
Pay Grade: CS-2210-12
Job Family: Information Technology Group
Service Type: Administrative and Management
FLSA Status: Exempt
Job Summary
The supervisor outlines overall objectives and available resources. Work consists of various duties that involve applying a series of different and unrelated processes and methods pertinent to the information technology (IT) field. IT refers to systems and services used in the automated acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, assurance or reception of information.
Major Duties and Responsibilities
Determines the most appropriate principle, practices and methods to apply in the phases of assignments.
Troubleshoots, diagnoses, resolves, and documents technical service requests.
Identifies and defines business or technical requirements applied to the design, development, implementation, management, and support of systems.
Solves technical problems and investigates elevated issues, and seeks solutions related to more complex issues.
Identifies and analyzes important factors and conditions in order to recognize and apply an understanding of interrelationship among different IT functions and activities.
Keeps abreast of new technological developments in the IT field.
Core Competencies
Licenses, Certifications, and Other Requirements
Basic Qualifications
Degree Required:
Work Experience:
Information Technology Specialist - CS-2210-13
Pay Grade: CS-2210-13
Job Family: Information Technology Group
Service Type: Administrative and Management
FLSA Status: Exempt
Job Summary
Under limited guidance, participates with management in information technology (IT) polices development, projects, and strategies. The employee is a technical expert, who independently plans, designs, and carries out the work to be done; and makes decisions or recommendations that significantly influence important agency IT policies or programs. Work consists of a variety of duties that involve many different and unrelated processes and methods pertinent to the IT field.
Major Duties and Responsibilities
Provides expert technical advice, guidance, and recommendation to management and other technical employees on critical/complex IT issues.
Makes decisions or recommendations that significantly influence important agency IT policies or programs.
Identifies and defines business on technical requirements applied to the design, development, implementation, management, and support of systems and networks.
Communicates complex technical requirements to non-technical personnel.
Ensures the integration of IT programs and services. Ensures that system hardware, operating systems, and software systems are fully operational.
Creates, analyzes, reports, converts, or transfers data, using specialized applications or web-based platforms.
Performs technical research and development to enable continuing innovation within the agency. Applies new developments to previously unsolvable problems.
Core Competencies
Expert knowledge of an IT environment. Highly proficient with device management software.
Expert knowledge of, and skill in applying project management principles, methods and practices.
Strong analytical and problem resolution skills.
Strong written and oral communication skills.
Licenses, Certifications, and Other Requirements
None.
Basic Qualifications
Degree Required: None.
Work Experience: Specialized work experience directly related to the position.
Supervisory Information Technology Specialist - MS-2210-14
Pay Grade: MS-2210-14
Job Family: Information Technology Group
Service Type: Administrative and Management
FLSA Status: Exempt
Job Summary
Assignments are in term of broadly defined missions or functions of the organization. Review of work is in terms of feasibility, or effectiveness in meeting requirements or achieving expected results. Work involves planning, directing, or coordinating activities in such fields as, systems analysis, electronic data processing, information systems, computer programming, etc.
Supervises a team of employees responsible for providing computer and information technology (IT) functional support to the organization.
Major Duties and Responsibilities
Oversees general issues; troubleshoot problems as they arise; and offers technical support to the organization and teams.
Identifies the technology goals for the organization. Ensures that the organization’s computer and network systems are effective, reliable and safe.
Researches and implements ways of technology and network-based systems can increase organization and productivity.
Identifies software needs and work to fill those gaps, in addition to implementing patches and upgrades, as necessary.
Supervises and assigns work to subordinate staff based on priorities.
Core Competencies
Mastery knowledge of network and personal computer (PC) operating systems. Ability to manage technologies and protect their data.
Mastery knowledge of management principles, procedures and techniques in analysis, evaluation and problem-solving.
Strong communication skills, and interpersonal skills.
Strong leadership and supervisory skills.
Licenses, Certifications, and Other Requirements
None.
Basic Qualifications
Degree Required: None.
Work Experience: Specialized work experience directly related to the position.
Supervisory Information Technology Specialist - MS-2210-15
Pay Grade: MS-2210-15
Job Family: Information Technology Group
Service Type: Administrative and Management
FLSA Status: Exempt
Job Summary
Assignments are initiated through discussions, conferences, or directives that broadly define mission of the organization. Work is considered technically authoritative and are normally accepted without significant change. Responsibilities involve managing and ensuring the accountability for the design, engineering, installation, maintenance, monitoring, and performance of information technology (IT) systems and electronic devices; and making decisions about installation, maintenance and upgrading on the electronic devices used in the workplace.
Major Duties and Responsibilities
Manages and implements computer and IT systems, ensuring that the organization’s computer and network systems are effective, reliable and safe.
Manages the work of IT personnel, assuming responsibility for the supervision of numerous direct and indirect employees and contracted personnel.
Manages and monitors the budget expenditures, recommending reallocation of funds to meet IT needs.
Responsible for researching and developing ways that technology and network-based systems can increase organization and productivity.
Performs and direct project management of large technological construction and installation projects.
Core Competencies
Mastery of advanced, and authoritative knowledge of network and personal computer operating systems. Ability to manage technologies and protect their data.
Mastery knowledge of management principles, procedures and techniques in analysis, evaluation and problem-solving.
Strong managerial skills, and excellent team building, organization and leadership skills.
Demonstrated ability to communicate effectively orally and in writing.
Licenses, Certifications, and Other Requirements
None.
Basic Qualifications
Degree Required: None.
Work Experience: Specialized work experience directly related to the position.