Social Services Assistant - CS-0186-07
Pay Grade: CS-0186-07
Job Family: Human Services
Service Type: Technical and Medical Support
FLSA Status: Non-Exempt
Job Summary
Works under the supervision of the supervisor or team lead. Assists in administering public assistance programs to individuals and families which includes; handling, processing, and distributing sensitive and confidential data and/or materials.
Major Duties and Responsibilities
Registers and interviews customers in person and by phone to collect information and evidence required for eligibility determinations.
Applies policies and procedures when reviewing applications, renewal re-certifications, reported changes and other information from customers.
Captures detailed case notes using templates and protocols. Composes briefing correspondence from notes and oral instructions and from information available in the office records and files.
Maintains detailed set of office files and recordings consisting of case files (active, closed and transferred), referral directories and other information pertaining to community resources and public assistance programs.
Core Competencies
Knowledge of public assistance programs and the ability to answer basic questions regarding public assistance programs.
Knowledge and experience in interviewing techniques and customer service.
Ability to use and navigate dedicated systems and software applications, databases and spreadsheets. Ability to obtain information and maintain reports.
Ability to communicate effectively both verbally and in writing.
Licenses, Certifications, and Other Requirements
None.
Basic Qualifications
Degree Required: None.
Work Experience: Specialized work experience directly related to the position.
Lead Social Services Assistant - CS-0186-08
Pay Grade: CS-0186-08
Job Family: Social Science, Psychology, and Welfare
Service Type: Technical and Medical Support
FLSA Status: Non-Exempt
Job Summary
Works under general supervision, assists in administering public assistance programs to individuals and families which includes; handling, processing, and distributing sensitive and confidential data and/or materials. Coordinates the day-to-day work assignments and reviews completed work.
Major Duties and Responsibilities
Monitors the status and progress of the work and makes necessary adjustments to assignments.
Provides on the job training to new and current staff and ensures the training is in compliance with the agency guidelines and regulations.
Reviews and analyzes gathered information and makes the determination of priority and actions required.
Applies policies and procedures when reviewing applications, renewal re-certifications, reported changes and other information from customers.
Maintains detailed set of office files and recordings consisting of case files (active, closed and transferred), referral directories and other information pertaining to community resources and public assistance programs.
Core Competencies
Thorough knowledge of public assistance programs, and the ability to answer basic questions regarding public assistance programs.
Thorough knowledge of policies and procedures, and the ability to oversee and coordinate work flow and reviews.
Thorough knowledge of operating characteristics, and the ability to analyze and gather information to determine priority and required actions.
Thorough knowledge and experience in interviewing techniques and customer service and the ability to communicate effectively both verbally and in writing.
Ability to use and navigate dedicated systems and software applications, databases and spreadsheets. Ability to obtain information and maintain reports.
Licenses, Certifications, and Other Requirements
None.
Basic Qualifications
Degree Required: None.
Work Experience: Specialized work experience directly related to the position.